Lobby is a guest guide, not a robot receptionist.
It does not book beds, process payments, or replace the person at the desk. It answers the questions guests ask every day, then gives unhappy guests a private place to speak before they leave a public review.
Orloj Hostel
Guest guide
Rooftop closes at 22:00. Bring a jacket after sunset.
Review check
The simple version
A QR code opens the guide in the browser.
The guest does not need to download anything. The guide can sit on a room door, keycard, bed placard, or front-desk sign. Once opened, it becomes the obvious place to check house rules, Wi-Fi, checkout time, local tips, and staff updates.
No app store step
Guests scan a QR code on a keycard, room sign, or front-desk stand. The guide opens in the browser.
Local answers in one place
Wi-Fi, checkout time, transit notes, house rules, events, and local tips live together instead of being scattered across paper signs and chat replies.
Weather-aware suggestions
When it rains or gets cold, indoor places move up, the rooftop message changes, and guests get advice that fits the day.
Looks like the property
The demo switches between Orloj, Bohemian, and Letna-style themes to show how the same guide can match different brands.
Review router
The important part happens before the review.
The demo shows a rating path that treats bad feedback as an operations signal first. It will not stop every bad review. It does give staff a better chance to fix a real problem while the guest is still there.
1-3 stars
Private note first
The guest writes what went wrong inside the guide. Staff see the problem before it becomes a public review.
4 stars
Ask what was missing
The guide asks for a short suggestion. It catches small problems that would otherwise stay vague.
5 stars
Send them outward
The happy guest gets a clean prompt to copy their review to the public sites that matter.
Guest utilities
Small tools matter because guests use small tools.
CZK currency helper for quick guest math
Install prompt for guests who want the guide on their phone
Staff update console for daily tips and status changes
QR preview kit for room doors, reception, and shared areas